Cancellation & Refund Policy

1. Introduction

This Cancellation and Refund Policy applies to both customers and businesses using the Belora platform.

2. Customer Cancellations

• You may cancel your booking free of charge up to 24 hours before the appointment.
• Cancellations with less than 24 hours notice may be subject to a charge of up to 50% of the service.
• No-shows without prior notice may be charged the full amount of the booked service.

3. Customer Refunds

If the business cancels the appointment, you will receive a full refund. For disputes about charges, contact us at support@belora.com.

4. Business Obligations

• Businesses must honor confirmed bookings and notify cancellations at least 4 hours in advance.
• Businesses are responsible for setting and communicating their own cancellation policies to customers.
• Belora reserves the right to apply penalties to businesses with high cancellation rates.

5. Subscription Cancellation

Businesses may cancel their subscription at any time. Service will continue until the end of the current billing period. No partial refunds are provided.

6. Contact

For questions about cancellations, contact us at support@belora.com.